We can change your item / shipping address before item ship. Just email to service@miracase.com immediately with following information:

Order number Wrong item name / shipping address Correct item name and color / shipping addressWe are unable to make any changes or amendments to your order if your order shipped.

If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking "Track Your Order" button in your order confirmation email.

If your order has been settled and your order status is "Processing", please contact our customer service at  service@miracase.com for order cancellation. We would love to help you.

If your order status is "Assorting" or "Shipped", your order can't be cancelled. 

The payment options that we accept are:

• PayPal:

• Credit Card (Visa, MasterCard, Discover, American Express, etc.).

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-7 business days for processing at our distribution centre according to our stock before your order is shipped.

We currently offer free shipping for orders over $29.99. Shipping fee is $4.99 for orders under $29.99 to other countries and area.

Clients need to cover the resend shipping cost if parcels returned by insufficient/wrong address and contact information.