Shipping Policy

1. When Will My Order Ship?

Orders will ship out within 3 to 4 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends. Orders placed during weekends and holidays will start processing the next available business day.

2. Shipping Time

Country Standard
Costs Shipping Time(business days)
United States $5.99
Free over $39.99
AVG 11-16
UK/DE/FR/IT $5.99
Free over $39.99
AVG 6-12
Canada $5.99
Free over $39.99
AVG 9-15
NL/BE/AT/PL $5.99
Free over $39.99
AVG 6-15
Australia $5.99 AVG 6-8
Free over $39.99
New Zealand $5.99 AVG 9-24
Free over $39.99
Spain $5.99 AVG 6-14
Free over $39.99
Brazil $5.99 AVG 13-18
Free over $39.99
Portugal $5.99 AVG 8-16
Free over $39.99
Argentina $5.99 AVG 30-90
Free over $39.99


PLEASE NOTE:  Shipping time begins from the date of dispatch.

Tracking information will be updated upon dispatch of your order. You will receive your tracking number via the email you placed your order with. Please check your junk/spam folder in case you’re unable to find your shipping confirmation email.

If you’d like to track your order via your local courier, please visit

We are not responsible for any losses caused by any natural disasters (include but not limited to Floods, Fires, Tornados),  Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions,  or Failure of telecommunication Networks.

We do not ship to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska


3. Shipping Fee

We currently offer free shipping to North America and Europe for orders over $39.99. Shipping fee is $5.99 for orders under $39.99 to other countries and area.

Clients need to cover the resending shipping charges if parcels returned by insufficient/incorrect address and contact information.


4. Do You Ship to APO/FPO/DPO Addresses?

Yes. We can ship to an APO/FPO/DPO address, but the transit time may take up to 45 business days. Clients may need to pick up the package for orders to APO/FPO/DPO addresses from their local courier company


5. Will I be charged duties and import taxes?

For all international orders:

S-marts cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we are not responsible for these charges. Customs charges or import duties are not included in the price of the items you ordered. S-marts cannot tell you what the cost will be as customs policies and charges can vary from country to country.

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to S-marts. If this happens, once your order is returned to our facility, you will receive a refund, but not for the shipping charges you paid, as this aspect of your order has already been completed.


6. Which countries and regions we do not currently ship to?

Note: Orders are not shipped to the following countries and regions. Bolivia, Cameroon, Caribbean, Curaçao, Baumhower, Guatemala, Guernsey, Guinea-Bissau, Isle of Man, Jersey, Montenegro, Niue, American Samoa, St. Maarten, Solomon Islands, Somalia, South Sudan, Libya, Syria, Tokelau, Tristan da Cunha, Yemen Arab Republic, Saipan, St. Pierre and Miquelon

Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.